Terms & Conditions
By submitting an order on our website you are agreeing to these Terms and Conditions; please read them carefully. These Terms and Conditions do not affect your statutory rights.
Last updated 07 December 2021.
1. This website is operated by Abraham Natural Produce Ltd and the purchase of goods from this website is governed by these Terms and Conditions. From time to time we may amend these Terms and Conditions and when we do so we will update the "last updated" date in the paragraph above. Orders placed after this date will be bound by the changes made.
2. Purchase Contract
2.1. To place an order on our website you must be eighteen years old or over and have completed the registration process.
2.2. We will confirm acceptance of your order. We will do this either by email to the email address you have provided us with or by displaying a message on the website immediately after you have submitted your order. We may do both in which case acceptance will deem to be whichever arrived the soonest.
3. Prices and Delivery Charges
3.1. The price you will pay will be the website price at the time you placed or edited your order, subject only to any inadvertent technical error for which we will not be liable.
3.2. When items are priced by weight or volume we will charge for the actual weight or volume we supply. For this reason the prices shown on your order confirmation email and your order on the website whilst the order status is either 'open' or 'picking in progress' are considered guide prices only. The actual price will be calculated when your order is 'picked'.
3.3. The prices stated on the website will be inclusive of any VAT payable.
3.4. The price of the goods does not include a charge for delivery. The delivery charge may vary depending on your area, and your delivery slot.
4.1. We may from time to time make promotional offers on the purchase of goods through our website. In this event the terms of any such promotional offer will be subject to these terms and conditions.
4.2. We may change the terms of any promotions, or withdraw them altogether, at any time and without prior notice.
4.3. We reserve the right to offer different promotions to different customers at our complete discretion.
4.4. Refunds given on any purchase subject to a promotional offer will be given on the terms of that promotion and the promotional price.
5. Methods of Payment
5.1. Payment may be made by card, bank transfer and cash (farm collections only).
5.2. The debit and credit cards accepted by us are those listed on the website on the date on which your order is placed.
5.3. We will take payment from your card prior to dispatch/delivery/collection once your order has been picked and packed. Payment may also be taken on the day of delivery.
5.4. We reserve the right to terminate our agreement with you if we are refused authority for payment at any time.
5.5. You agree to indemnify us in full against all costs expenses and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs. This will include an administration charge of not less than £20. We may at any time after a failed payment has occurred ask a debt collection agency to collect payment from you.
6.1. Products are subject to availability and prevailing market conditions. We may limit the quantities of goods (particularly goods on special offer) supplied to any one customer if in our opinion the quantity ordered jeopardises availability for other customers.
6.2. We will always try to supply you with the full quantity that you have ordered. In the event that the goods delivered to you are incomplete or include incorrect goods, you must notify us promptly in writing/by email. You will not be charged for any incorrect goods or goods which you have not received. In any event, our liability will be limited to the price of the goods not delivered or incorrectly delivered. It is up to our discretion to refund or replace items depending on costs.
6.3. In the event of non-availability of any goods you order, we may offer a reasonable substitute. This may affect the price you pay. If you do not want us to substitute unavailable items you must uncheck the 'allow substitutions' box when you checkout your order.
6.3 Home Delivery
6.3.1. We will deliver your order to the delivery address that you selected when you placed your order. You may change your addresses at any time on the "Your Account" webpage however this will have no effect on any order that you have submitted but not had delivered. Should this situation arise you must contact us immediately by email or telephone before your order is locked. We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery schedule altogether.
6.3.2. The delivery time range is agreed with you when you submit your order. Accordingly it is your responsibility to ensure that an appropriate person is available at the delivery address at these times. All goods must be acknowledged as received using a contactless method (Covid19 guidelines). If no one is at the address when we deliver then the driver will leave the order safe with a minimal amount of insulation that will last no longer than two hours at a food safe temperature. Perishable goods are not returnable and must be delivered at your chosen delivery date and time range. The responsibility of all goods transfers over to you once a delivery has been made including when a driver has to leave your order safe if you are not in.
6.3.3. Home deliveries are transported in insulated packaging and delivered at a food safe temperature direct to you. Once delivery has been made to an appropriate person, it is your responsibility to ensure any perishable goods are stored correctly. We cannot take liability for goods that have perished due to inappropriate storage after delivery has been made. If operationally required, some home deliveries will be delivered using a non refrigerated courier service and these will be insulated accordingly with ice packs. You will be sent tracking details if a courier service is going to be used.
6.3.4. Whilst we make every effort to deliver your order in the agreed time we will not be liable if we fail to do so in part or in full due to circumstances beyond our control. If we fail to deliver to the agreed time then we will endeavour to contact you as soon as we are able to reschedule your delivery time and date. In any event our liability to you will be limited to the price of goods not delivered and the cost of delivery.
6.3.5. Should you fail to be present for your delivery we are entitled to charge you in full for an amount equal to the cost of perishable items contained in your order and the delivery charge.
6.3.6. We will endeavour to supply items as close to the ordered weight as possible however if the weight of any item is unacceptable you may reject it at your complete discretion at delivery time.
6.4. Collection Point Delivery
6.4.1. We will deliver your order to the collection point you selected when you placed your order.
6.4.2. The collection time slot is agreed with you at the time you place your order and accordingly it is your responsibility to ensure that you or another appropriate person collect your order during this period.
6.4.3 The person collecting the order may be asked to identify themselves and/or prove their authority to collect the order. A printed copy of your order is normally acceptable proof. If at our reasonable discretion we cannot satisfy ourselves that the person collecting your order has the authority to do so, or is not an appropriate person, we may decline to allow the order to be collected. In this event you will need to contact us to re-arrange delivery and a further charge may become payable provided we attempt to deliver at the agreed time.
6.4.4. Should you fail to collect your order we are entitled to charge you in full for an amount equal to the cost of perishable items contained in your order and the delivery charge.
6.4.5. We will endeavour to supply items as close to the ordered weight as possible however if the weight of any item is unacceptable you may reject it at your complete discretion at collection time.
6.4.6. In the event of non-availability of any goods you order, we may offer a reasonable substitute. This may affect the price you pay. You may reject any substitute item at your complete discretion at collection time.
6.5. Courier Delivery
6.5.1. We will dispatch your order to the delivery address that you selected when you placed your order. You may change your addresses at any time on the "Your Account" webpage however this will have no effect on any order that you have submitted but not had delivered. Should this situation arise you must contact us immediately by email or telephone the day before your order is to be dispatched. Locked orders cannot be changed unless someone from our team is able to respond to you and change this.
6.5.2. The delivery time range is agreed with you when you submit your order. Accordingly it is your responsibility to ensure that an appropriate person is available at the delivery address at these times or instructions are given at the time of the order to leave the order safe at a reasonable location.
Whilst we make every effort for your order to be delivered at the agreed time we will not be liable if we fail to do so in part or in full due to circumstances beyond our control. In any event our liability to you will be limited to the price of goods not delivered and the cost of delivery.
6.5.3. All goods must be acknowledged as received using a contactless method (Covid19 guidelines). The courier company is instructed to leave the order safe in a minimal amount of insulation that will last no longer than two hours at a food safe temperature. It is not necessary that a courier driver will knock to alert you and they may leave your order safe regardless. Perishable goods are not returnable and must be delivered at your chosen delivery date and time range. Customers are instructed to track their own delivery and use the designated courier app that will help in this. Customers are responsible for tracking their own deliveries. We will not be held liable if a parcel is lost due to a customer not tracking their order or taking notice of any courier alerts. If a parcel is delivered to the wrong address then it is the customers responsibility to inform us of this so that we can contact the courier company. We cannot be held liable if you do not inform us about a misdelivered parcel on the same day as your delivery day.
6.5.4. If we are unable to supply any of the items in your order we will dispatch the majority of your order without informing you beforehand. You will receive a delivery invoice by email on the day of delivery with any substitutions (if you have allowed them) and ommissions made. If you havent provided instructions for certain items like whole lamb hampers in the comments section when placing your order then we will delay your order until we are able to contact you for these.
6.5.5. We will endeavour to supply items as close to the ordered weight as possible and guarantee it will be no less than the weight ordered and no greater than 20% of the weight ordered. If we are unable to supply an item within these limits we may at our discretion supply you additional weight without charge or refund the weight difference to you.
6.5.6. If you change your delivery date or location with the courier company then you are liable for the delivery and if the goods perish as a result of arriving a day later than originally booked, we will not be held liable.
6.5.7. Our responsibility is to dispatch your order to the address supplied and we cannot be held liable if you fail to receive your delivery because of an incorrectly supplied address.
7. Changes and cancellation
7.1. You can amend your order or cancel it on the website until we lock it for processing. The exact date an order is locked is dependant on the item that takes the longest to process and therefore will vary from order to order but generally it is the midnight before the dispatch day which is usually two days before your delivery day. Orders cannot be amended by telephone or email once they are locked except by our discretion. We are not able to cancel orders with perishable goods that have been booked in advance during seasonal periods.
7.2. If you have provided incorrect details when submitting your order such as address, telephone number, delivery instructions etc. and this is not changed prior to your order becoming locked for processing then we do not take liability for any issue that occurs as a result of these incorrect details such as a failed delivery.
7.3. If for whatever reason you are unhappy with any non-perishable goods you may return them to us for a full refund provided you inform us within 14 days of receipt of your decision either by email or letter. These will need to be posted back to us at your cost which we will refund on receipt of the goods. The goods must be unused, in the same condition as they were delivered to you, and in the original packaging.
8. Defective Goods
8.1. We guarantee the quality of our goods. You must inspect the goods and notify us promptly in writing by email of any dissatisfaction with your order. For perishable goods, this notification period should be within 24hours of receiving your items. We will request photographic proof of any fault with our perishable goods. For non perishable goods that do not meet with your reasonable satisfaction we will arrange with you for them to be collected and at our discretion we will either fully refund you for them or replace them. Our goods are guaranteed aslong as you have taken all measures to receive the delivery as stated above. Perishable goods cannot be returned or refunded unless there is a defect within them aslong as you have taken all measures to store the goods as advised on the label. Any refunds or replacements of perishable goods are at our discretion.
9.1. Nothing in these Terms and Conditions will exclude our liability for personal injury or death caused by our negligence.
9.2. We will not be liable to you if our performance is delayed or fails due to circumstances beyond our reasonable control including, but not limited to, fire, flood, strikes, riot, accident, civil commotion, disruption to energy supplies, and act of terrorism or war.
9.3. We will not be liable to you or any third party for any consequential or incidental loss.
9.4. Excepting that set out in paragraph 9.1 our maximum liability to you arising from any order and the subsequent supply of goods will be limited to the retail price of the goods contained in that order and the cost of delivery.
10. Privacy and security
10.1. The information we request from you when you register and when you place an order will be treated by us with care and security. We will not sell or rent your information to any third party for their marketing purposes. Please see our full privacy statement for further details.
10.2. Whenever we request personal detail or credit and debit card information from you we will use Secure Sockets Layer (SSL) technology to encrypt the connection between us and you. Personal details are stored securely on servers that are not directly accessible via the Internet. Your card payment details are stored by our payment service provider.
10.3. When you register with this website you will be asked to provide a password. You must keep this password confidential and not disclose it to or share it with anyone. You will be responsible for all orders that are submitted using your password. If you know or suspect that someone else knows your password then you should change it immediately on the "Your Account" webpage. If we have reason to believe there may be a security breach or misuse of our website we may require you to change your password or we may suspend your account in accordance with paragraph 11 below.
11. Our right to cancel your registration.
11.1. We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
12.1. These Terms and Conditions shall be governed and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English Courts.
12.2. If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.
12.3. The content of this website is protected by copyright, trademarks, and other intellectual rights. You are only permitted to use this material for your personal use in placing orders on this website. You may not otherwise reproduce, copy, modify, distribute or use for commercial purposes any of the content of this website without written permission from us.